Yes – we understand plans can change! You can easily reschedule a task by going to your booking details and selecting a new date and time. Your Tasker will receive a notification of the proposed new schedule and can accept it or suggest a different time.

Once you both agree, the booking will update automatically. We do recommend rescheduling as early as possible (at least 36 hours in advance) to be fair to your Tasker, but there’s no penalty for rescheduling in-app if done within the allowed time window.

It’s up to you and the type of task. We recommend being home at the start of the service to greet your Tasker and discuss any details or preferences. After that, it’s your call – many customers stay around, while others might run errands. All our Taskers are thoroughly vetted and background-checked for trustworthiness, so you can feel comfortable even if you’re not home the whole time.

If you can’t be present at all, you can arrange entry and instructions with your Tasker beforehand (for example, providing a spare key or door code) – just make sure the Tasker has everything they need to get the job done.

Your satisfaction is our priority. If you’re not happy with the completed task, let us know! We have a Satisfaction Guarantee – we’ll work with you to make it right, whether that means having the Tasker correct the issue or providing you with a credit/refund when appropriate.

After a task, you’ll have the chance to rate and review the Tasker. If something wasn’t up to par, leaving honest feedback helps us address it.

In any case, our support team is on hand to assist with disputes or problems. We’ll always strive to ensure you get the service you expected, or better.

All payments are handled securely through our platform – no cash needed. When you book a task, you’ll enter your payment details (like a credit or debit card). We don’t charge you until the task is completed and you confirm you’re satisfied. Once the job is done, the payment is processed automatically: your card is charged and the Tasker receives their earnings.

You’ll get a receipt by email. Our system is SSL-secured and encrypted, so your payment info stays safe.

(Pro tip: Tipping is optional and can be added after the task if you feel your Tasker did an exceptional job – 100% of any tip goes to the Tasker.)

We love helping you save! We occasionally offer promotions – for example, a discount for first-time users or seasonal specials in certain areas. If you have a promo code, you can enter it during checkout and you’ll see the discounted price before confirming the booking. In some cases, discounts are applied automatically (say, 10% off cleaning in your town this week).

Make sure you’re subscribed to our newsletter or app notifications to hear about the latest deals.

Also, we have a referral program: if you invite friends, both you and your friend get a discount on your next task as a thank you.

Discount availability can vary by location, but any active promotion in your area will be clearly shown in the app when you’re booking.

Absolutely. Safety and trust are extremely important to us. Every Tasker on our platform is identity-verified and undergoes background checks before they can accept tasks. We screen for things like criminal history and require proof of identity and personal details.

On top of that, our Taskers maintain star-ratings and reviews from other customers – so you can see ratings and choose someone with a proven track record. We only onboard Taskers who meet our standards for reliability, professionalism, and safety.

Rest assured that when you hire through Naiads, you’re inviting a vetted, trustworthy person to help you out.

We sincerely hope nothing gets damaged, but if it does, we’ve got you covered. Naiads provides insurance for all tasks performed through our platform. This means if a Tasker accidentally breaks your lamp or there’s any property damage or injury during the task, our insurance policy can compensate for the loss. In our case, you can file a claim through our support team, and eligible damages will be covered up to the policy limit.

We aim to give you peace of mind every time you book. Remember, for any incident big or small, contact our support right away so we can assist and start the claims process if needed.

Yes, you can cancel if something changes. We try to be flexible because we know life happens. If you cancel a task well in advance (for example, 36 hours or more before the scheduled time), you’ll receive a full refund automatically. If it’s a last-minute cancellation (say, within a few hours of the start time), a small late cancellation fee may apply – this is to fairly compensate the Tasker who set aside that time for you. The app will always show you if any fee applies at the point of cancellation, so there are no surprises.

If a Tasker ever cancels on you (very rare), you won’t be charged at all, of course. We’ll also do our best to help you reschedule or find a replacement Tasker if you still need the task done.

When you post a task, our smart selection system assigns the most suitable Tasker for your booking. After the first service, if you’re not satisfied, just let our Customer Service team know — we’ll arrange a different Tasker for your next booking.

And remember, payment is only processed after the task is completed, so you’re always protected if things don’t go as planned.

Naiads is currently available in Melbourne (and growing to Sydney and Brisbane soon). We focus on these areas to ensure a high quality of service and plenty of Taskers to choose from. If you’re in a major city or metro area, chances are we’re there. You can always check our app or website – during the booking process, you’ll enter the task location, and if it’s outside our service range, we’ll let you know.

We’re expanding quickly, so if we’re not in your area yet, stay tuned – we might be there soon! And feel free to drop us a suggestion if you’re eager to see Naiads in your city.
(Have another question as a customer? [Contact our support] and we’ll be happy to help!)

Getting started is simple. First, you’ll sign up through our app as a Tasker. We’ll ask for some basic info and verification documents (like ID and a background check authorization). All Taskers must be at least 18 years old and pass our vetting process. The sign-up includes setting up your profile (tell us what services you can offer, a bit about your experience, area).

Once you’re all set, you can start browsing available tasks and accept jobs that and your service suit you. Good news: it’s free to join – we do not charge any onboarding or registration fee to become a Tasker.

We want to help you start earning, not make you pay 😊. After registration, you can take an optional orientation or check out our online resources for new Taskers to hit the ground running.

No, there are no monthly fees or bid costs to worry about. Signing up is free, and you won’t pay a penny until you start earning. The way we make money is by taking a small commission from each completed task (see the next question for details on our service fee).

But there’s no fee just to join or to browse tasks. Some competitor platforms charge for leads or have subscription plans for providers – we don’t do that. You only incur our commission after you’ve completed a task and gotten paid for it. This keeps things risk-free for you: if you don’t get work, you don’t pay anything.

We even cover the cost of background checks and verification on our end. So, you can sign up and explore the marketplace with confidence that you won’t be hit with surprise charges.

Naiads connects you with people who need your skills. As a Tasker, you’ll have a dashboard or feed in the app showing available tasks in your chosen categories and area. You can browse through open task postings from customers – each listing will show the task details, location, time, and expected pay. If it looks good to you, you can accept the task. In some cases, customers might directly invite you to their task or book you based on your profile.

You’re free to pick only the tasks that fit your schedule, skills, and desired pay. There’s no obligation to take a job that isn’t a good match. Once you accept a task, you can chat with the customer to work out details as needed, then go do the job. After completion, mark the task done in the app – the customer will confirm and then you get paid.

Tip: keep your profile info and calendar up to date, so you get matched with the best jobs and clients can see when you’re available.

You work hard, so we make sure you get paid fast. Payments are all handled through the Naiads app – no awkward cash or chasing invoices. When you finish a task and the customer marks it complete (or after a certain time window if the customer doesn’t respond but the task is done), the payment is released to you. It goes to your Naiads account balance (Naiads wallet), which is linked to your bank.

You can initiate a direct deposit to your bank account, typically within 24-48 hours after task completion. In practice, most Taskers see the money in their bank in 1-2 business days. We also provide a clear breakdown of each payment (task fee, our commission, any tip from the client, etc.). You can track your earnings in the app and withdraw any available balance on demand if needed.

Bottom line: you don’t have to wait weeks – as soon as the job’s done, we start processing your payment. And of course, 100% of any tips customers give you are yours to keep (no commission on tips).

We take a small service fee from each completed task to keep the platform running (support, insurance, marketing, etc.), but we pride ourselves on having one of the lowest commissions in the industry. Our standard commission is just 8% of the task price (meaning you keep 92% of what the customer pays). By comparison, some other platforms charge anywhere from 15% to 20% or even higher, which means more money stays in your pocket with Naiads. We have no hidden fees.

You’ll always see our fee clearly in your earnings breakdown for each job. For example, if you do a task for $100, our fee would be $8, and you’d earn $92.

We believe that fairly low fees will help us attract the best Taskers and keep you happy – after all, you did the work, you deserve the lion’s share.

Yes! You’re your own boss on Naiads. You have full control over when you work. When setting up your Tasker profile, you can list your working shift for the services you offer.

There’s no minimum hours or quotas you have to meet. Whether you want to do one task a week or five tasks a day, it’s up to you. Just remember to keep your availability updated.

There’s a wide variety of tasks on our platform, so almost anyone can find something that fits their skill set. You don’t need formal qualifications for most everyday tasks – for example, general cleaning, running errands, assembly, delivery, yard work, etc., just require honesty, effort, and a good attitude.

Of course, for specialized trades (like landscape design), you should have the proper licenses or certifications required by law for those jobs. If you have those, you can certainly offer those services on Naiads (and you might earn more due to specialized skills). When you create your profile, you’ll indicate what categories of tasks you want to do.

We always advise Taskers to only take on tasks they feel confident in completing well. If you’re handy, tech-savvy, creative, or just willing to learn, there’s likely a customer out there who needs your help. Many successful Taskers start with skills they already have and gradually expand to new types of tasks as they gain experience.

We also provide resources and tips for Taskers to learn best practices in different categories – so you can continuously improve and broaden your capabilities if you want.

Yes, a basic background check is part of our Tasker onboarding for safety purposes – but don’t worry, it’s straightforward and free for you. We cover the cost of the background check as part of the sign-up process. You’ll provide some identification details when registering (like a photo ID and permission for a background screening). This helps us maintain a trusted community and gives customers peace of mind. The background check typically looks for any serious criminal history.

As long as everything checks out (which for most people it does), you’ll be good to go. We take privacy seriously too – your information is secure, and we only use it for vetting and verification. Once approved, you will get a “verified” badge on your profile indicating you passed our checks. If you have specific questions or concerns about the process, our support team can walk you through it.

But in short, yes, a one-time check is required to join, and it helps uphold the safety and integrity of the platform for everyone.

We know your time is valuable. If a customer cancels a task late (for instance, very close to the start time or after you’ve already arrived), our policy is to provide you with a partial compensation or a cancellation fee. This is to make sure you at least get something for the time you set aside. The exact amount can depend on how last-minute the cancellation was (e.g. a percentage of the task fee or a minimum one-hour pay for on-demand tasks).

The important thing is: you won’t be left with zero because of a flaky client. Similarly, if you go to the agreed location and the client is a no-show or unresponsive, please reach out to our support team – we’ll attempt to contact the client, and if the task ultimately doesn’t happen through no fault of yours, you will still get a cancellation payout. We strive to balance fairness between customers and Taskers, but we never want a Tasker to spend time and gas only to get nothing.

All such policies are clearly outlined in our Tasker guidelines, and you can always ask support for help in these scenarios.

Yes – we’ve got your back. All tasks on Naiads are covered by our insurance policy for liability and damage. This means if an accident happens during a task (for example, you accidentally damage a client’s property, or someone gets injured), you as the Tasker are covered for any liability claims up to a high limit. In other words, our insurance will step in to handle eligible costs or legal liabilities so that you personally aren’t stuck with the bill.

Many gig platforms leave this entirely to the worker (TaskRabbit, for instance, doesn’t provide its own insurance for users and only offers a limited guarantee). With Naiads, we include insuranc  e free of charge on every task. It covers you for third-party property damage or injuries that might occur while you’re working. (Note: This isn’t health insurance for you – you’d still want your own medical coverage for personal injuries – but it does protect you from being personally liable for accidental damage or harm to others during a task.) In the unlikely event something goes wrong, just report the incident to us immediately.

We have a dedicated Trust & Safety team to guide you through the process and file a claim. Our goal is to ensure that both you and the customer are protected when using Naiads.

We believe in taking care of our Tasker community. You can reach our support team 7 days a week whenever you have questions or run into an issue. Whether it’s a problem with a task, a difficult client, app troubles, or anything else, we’re here to help via in-app chat, email, or phone.

We also provide resources like a Tasker Handbook and a community forum where you can learn tips and tricks from other experienced Taskers. If you ever feel unsafe or uncertain on a job, you can contact us right away and we will assist or advise you on how to proceed. We regularly communicate any updates, policy changes, or new features to our Taskers so you’re always in the loop. In short, you’re not alone out there – Naiads is your partner.

We succeed when you succeed, so we aim to provide fast, friendly, and effective support whenever you need it.
(Have any other questions as a Tasker? [Contact us] and we’ll get you the info you need!)